thamuz Privacy Policy

This page describes what we collect when you use thamuz and how we keep that data protected. Our commitment is to be clear about our practices and to respect your information across all our services — sportsbook markets, live-dealer tables, slot games, and esports coverage.

We at thamuz operate an online entertainment platform available only where local law permits. When you access our services from Jakarta, Surabaya, Bandung, or other supported jurisdictions, you share certain information with us. We outline below what we collect, why we collect it, how we use it, and the rights you hold over your data.

Our data handling practices follow standard industry security protocols. We do not sell or rent your personal information to third parties for marketing purposes. Your account ledger, transaction history, and identity documents are stored on encrypted servers and accessed only by our operations and compliance teams.

What we collect on thamuz

When you register an account, we collect your full name, email address, phone number, and date of birth. These details allow us to verify your identity and send you account notifications. If you choose to deposit funds via DANA, e-wallet, mobile banking, or local payment, we receive confirmation of that transaction from the payment processor, but we do not store your banking credentials directly.

Our servers log your IP address, device type, browser version, and access time whenever you connect to thamuz. This helps us detect unusual account activity and prevent fraud. We also record which games you view — whether Liga 1 football markets, blackjack tables, or Mobile Legends esports — but not the amount or outcome of any individual wager.

During account verification (KYC), we ask you to upload a photo of your national identity card or passport. We store this document on a separate encrypted server and use it only to confirm your age and identity. We do not share this scan with marketing partners or external databases.

How we use your data

We use your personal information for four core purposes. First, to operate your account — process deposits, settle withdrawals, and maintain your transaction ledger. Second, to meet legal obligations — we are required by financial regulators to verify your identity and keep records of your activity for a set period.

Third, we use your data to improve our service. Our analytics team reviews aggregate usage patterns (which games are most accessed, typical session length, common support requests) to enhance our platform's speed and usability. Fourth, we use your email and phone only to send you security alerts, withdrawal confirmations, and occasional service updates — never promotional content unless you opt in.

We do not use cookies to track you across other websites. Our cookies store only your session token (so you stay logged in) and your language preference. Third-party processors — our payment gateway, email service provider, and server host — have access to limited data necessary to provide their service. We have signed data-processing agreements with each of them.

Your rights on thamuz

You have the right to access all data we hold about you. You can request a copy of your account details, verification documents, and transaction history by submitting a request through our in-app help menu or emailing our support team. We will provide this within ten business days.

You may request correction of inaccurate information — for example, if your registered email address is outdated. You may also request deletion of certain data after your account is closed, except where we are required by law to retain records (typically three to seven years for financial compliance).

You can opt out of promotional emails at any time by clicking the unsubscribe link in any message. However, we will continue to send you essential notifications such as login alerts, withdrawal confirmations, and security updates, as these are necessary to protect your account.

Data subject rights

You may request access, correction, deletion, or portability of your personal data, subject to legal holds.

Retention periods

We retain your account data for the duration of your membership plus seven years for regulatory compliance.

Cross-border transfers

Our servers may sit outside your jurisdiction; we apply equivalent security standards globally.

Contact preferences

You control whether we contact you by email, SMS, or push notification for non-critical updates.

Our commitment to thamuz security

We encrypt your password using industry-standard algorithms and do not store it in plain text. Our data centres use firewalls, intrusion detection, and regular security audits. We conduct annual penetration testing and respond to any identified vulnerabilities within 48 hours.

If we experience a data breach that affects your personal information, we will notify you by email within 72 hours and provide guidance on protective steps you can take. We maintain cyber insurance to cover the cost of breach notification and remediation.

Our services are available only where local law permits. We do not offer our platform in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their access to thamuz complies with their own jurisdiction's law.

For questions about our privacy practices, contact our support team through the in-app help menu or email the address listed in our legal notice. We aim to respond to privacy inquiries within five business days.

Related guides