thamuz Terms of Use

When you access thamuz, you accept the terms that govern how we operate our platform, how your account functions, and what rights and obligations both you and we maintain. Our terms cover account registration, deposits and withdrawals, bonus policies, game rules, dispute resolution, and jurisdiction restrictions. This document sets out the framework that enables thamuz to offer live-dealer games, sportsbook markets, and slots while protecting both your interests and ours.

We at thamuz believe transparency matters. These terms are written in plain language so you understand what to expect when you create an account, fund it, place bets, and request payouts. We enforce our terms consistently across all users and markets where thamuz operates. If any part is unclear, our support team can explain it further — contact us via live chat or email, and we will help clarify.

Account Registration and Use on thamuz

To open an account on thamuz, you must be of legal age in your jurisdiction and not restricted from accessing online gaming services where you reside. We require you to provide accurate personal information during registration — your full name, email address, date of birth, and contact details. This information is verified as part of our account-opening process and may be cross-checked against official identity documents as part of our Know Your Customer (KYC) compliance.

You are responsible for maintaining the confidentiality of your thamuz login credentials. We recommend using a strong, unique password and never sharing your credentials with others. If you suspect unauthorized access to your thamuz account, notify our support team immediately. We will assist in securing your account and investigating any suspicious activity. You agree not to create multiple accounts or transfer your thamuz account to another person. Each account is personal and non-transferable.

Deposits and Withdrawals on thamuz

We accept deposits on thamuz via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately and appear in your thamuz balance within seconds. You are responsible for ensuring you transfer funds only from accounts in your own name. We do not accept third-party deposits, and any funds deposited from unauthorized sources may be forfeited or refunded at our discretion.

Withdrawals on thamuz are available to verified accounts only. Before your first withdrawal, we conduct KYC verification, which may require you to submit identity documents, proof of address, and evidence that your funding source is legitimate. Once verified, you can request payouts to the same payment method you used for deposits. Withdrawal requests are reviewed for compliance and fraud prevention. We process approved withdrawals within standard banking windows — timeframes depend on your chosen payment method and your bank's processing speed, not on thamuz's internal timeline.

Bonuses and Promotional Terms on thamuz

From time to time, we offer promotional bonuses on thamuz. Any bonus is subject to specific terms — these may include minimum deposit amounts, wagering requirements, eligible games, time limits, and maximum withdrawal caps. We communicate bonus terms clearly when you claim a promotion. Bonuses on thamuz are not guaranteed; we reserve the right to modify or cancel promotions at any time. If you dispute a bonus calculation or believe a bonus was applied incorrectly, contact our support team with details of the promotion and the bonus amount in question.

KYC

Know Your Customer verification on thamuz confirms your identity and ensures funds are legitimate before allowing withdrawals.

Wagering requirement

The amount a bonus must be wagered on thamuz before you can withdraw it; varies by promotion.

Account suspension

We may temporarily or permanently close a thamuz account if terms are breached or fraud is suspected.

Our thamuz Platform Policies and Jurisdiction Notice

We at thamuz operate live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets covering Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). All games on thamuz run under rules we publish and enforce consistently. Live-dealer outcomes are determined by physical cards, dice, or wheel spins — never by algorithm or manipulation. We maintain independent audit of our game feeds and settlement processes.

Our thamuz services are available only where local law permits. We do not offer services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that accessing and using thamuz complies with their own jurisdiction's regulations. We are not responsible for any legal consequences arising from unauthorized use in restricted territories. If you reside in a jurisdiction that prohibits online gaming, please do not create an account on thamuz.

Dispute Resolution and Complaints on thamuz

If you have a dispute with thamuz — regarding a bet outcome, a balance discrepancy, a withdrawal delay, or any other matter — contact our support team with as much detail as possible. Provide the date, time, game type, and specific transaction or account issue. We investigate disputes thoroughly, cross-referencing live-dealer video feeds, payment logs, and game records. In most cases, we resolve disputes within a few business days. If you are not satisfied with our initial response, you can escalate your complaint to our compliance team, who will conduct a full review.

We maintain records of all transactions, game outcomes, and communications related to your thamuz account. You can request copies of specific records by contacting support. Our transaction history feature lets you review deposits, withdrawals, and bet outcomes at any time. If you believe our records are incorrect, we will investigate and correct them if warranted. Settlement decisions on thamuz are final once confirmed; however, if you have evidence of an error, we will reopen the matter for review.

Data Protection and Privacy on thamuz

We take the protection of your personal data seriously on thamuz. Any information you provide during account registration, KYC verification, or gameplay is stored securely and used only for purposes related to account management, fraud prevention, and regulatory compliance. We do not sell your data to third parties. Our detailed privacy policy outlines how we collect, use, and protect your information. You can access our full privacy policy via a link in the footer of thamuz or by contacting support.

We use industry-standard encryption and security protocols to protect your account and transaction data on thamuz. However, no online system is completely immune to security risks. If you suspect a breach or unauthorized access, notify us immediately so we can investigate and take protective action. We commit to transparency if any security incident occurs — we will inform affected users promptly and outline steps we are taking to prevent recurrence.

Changes to Our thamuz Terms

We may update these terms from time to time to reflect changes in our services, legal requirements, or operational practices. When we make material changes, we notify thamuz users via email or an in-app message. Your continued use of thamuz after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you have the right to close your account and request withdrawal of any remaining balance. We will not apply new terms retroactively to bets or transactions that were completed under the previous version of our terms.

By creating and using a thamuz account, you confirm that you have read, understood, and agree to these terms. If you have questions or concerns about any provision, our support team is available to help. We encourage users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions to familiarize themselves with these terms before placing bets on our live-dealer tables, sportsbook, or slot games. Our commitment is to operate thamuz fairly, transparently, and in compliance with all applicable laws.